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11th May 2020


The clinic is now open and we have started seeing patients according to our patient priority policy.

Please do not call the clinic. We will call you.

If you are due to start your treatment, we will call you to schedule your appointment as soon as possible.

Due to the high number of patients, we have to call and the extremely high number of calls we are receiving, we are unable to answer all calls.

Please be patient and wait for our call. We will get to everyone but we need your help to keep our phone lines open so please do not call us. We will call you.

In case it’s urgent, you can send us a message via the Salve App if you are already set up on Salve.

Thank you for your patience and for bearing with us during this pressing time.


At Herts & Essex Fertility Centre we are carefully following the Coronavirus pandemic and UK government measures to contain and mitigate the spread of the virus.  We are monitoring updates issued by the Department of Health and Social CarePublic Health England, NHS, and taking advice from our medical advisory bodies, BFS, ARCS, and the HFEA.

The clinic is now open between 9am–5pm Monday to Friday.

We are following best practice guidance from Public Health England, in terms of personal hygiene, cleaning, self-isolation, and protective equipment.

We know this is an extremely difficult time, but we would like to reassure you that our patients and staff are our number one priority and therefore we are putting your safety first.

Please see below for more up to date information:

Tuesday 12 May 2020

Approval to reopen the clinic has been received from the HFEA. We will follow strict Covid-19 guidance and ensure that our clinic is 100% safe to restart treatment before we reopen the doors. Patients will now be contacted according to our patient priority policy to get them booked in for treatment.

Monday 11 May 2020

The HFEA announced that clinics can apply to reopen from 11 May. We submitted our Covid-19 self-assessment questionnaire to the HFEA.

Wednesday 6 May 2020

ARCS and BFS U.K. best practice guidelines for the reintroduction of routine fertility treatments during the COVID-19 pandemic

Tuesday 5 May 2020

RCOG Guidance on Coronavirus Infection and Pregnancy

Friday 1 May 2020

HFEA announced fertility clinics can apply to reopen in the week commencing 11 May 2020

HFEA Frequently Asked Questions for Patients on Coronavirus (COVID-19)

Tuesday 28 April 2020

HFEA Coronavirus (COVID-19) Guidance for Patients and Professionals 

Friday 24 April 2020

HFEA guidance for professionals restarting treatment.

The HFEA regularly monitors the situation, government guidance, and advice from the fertility sector medical and scientific experts and will update their website as necessary.

Monday 30 March 2020

Statement from British Fertility Society (BFS) and Association of Reproductive and Clinical Scientists (ARCS) for Fertility Staff.

Tuesday 24 March 2020

We have been informed by our medical advisory bodies, BFS, ARCS, and HFEA to stop seeing patients to help slow the progression of the disease and to help health services cope with the demand. We have subsequently reduced our services and only providing support to our patients over the phone between 9am–1pm Monday to Friday until further notice.

Monday 23 March 2020

UK Government announces new rules to: * STAY AT HOME * PROTECT THE NHS * SAVE LIVES *

for more information and exemptions at gov.uk/coronavirus

Full guidance on staying at home and away from others

Guidance on social distancing for everyone in the UK.

In response to the Government’s announcement, Sally Cheshire CBE, Chair of the HFEA has written an open letter to patients.

The HFEA COVID-19 and fertility treatment page for patients is updated regularly with new information as it becomes available.

Wednesday 18 March 2020

British Fertility Society Guidance for the care of fertility patients during the COVID-19 pandemic.

HFEA Coronavirus (COVID-19) guidance

The NHS will not be testing people who are self-isolating with mild symptoms.

You do not need to contact NHS 111 to inform them of your symptoms. Only call 111 if you cannot get help online.


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