Careers
The Herts & Essex Fertility Centre is consistently one of the top-performing fertility clinics in the UK and has some of the best success rates in the East of England. These results are achieved through the professionalism, expertise and the commitment of our staff.
IVF Administrator/Receptionist
Full-time Vacancy
The Herts & Essex Fertility Centre is an independent private clinic that offers individualised care to our patients. We are seeking an enthusiastic hard-working individual for our friendly and busy Administration department. This is a full-time position with some weekend Reception cover.
Hours of work 37.5 hours per week
General duties:
- To update patient data by inputting data from Fertility Consent to Meditex, patient and clinical management system
- To provide reception duties (greeting patients, dealing with deliveries and ensuring reception is maintained) including weekend rota
- To respond to email enquiries through the Enquiries Line group email
- To answer Salve enquiries from patients – Salve is a patient communication platform
- To answer calls in a professional and calm manner ensuring the caller’s enquiry is dealt with promptly and professionally
- To input patient delivery outcomes
- To prepare pregnancy letters for consultants
- To book patient appointments and take payment over the phone
- To respond and deal with Subject Access Requests
- To ensure that all mail is taken to the mail room for postage
- To cover annual leave, sickness and lunch breaks for both reception and admin office as and when required
- To assist in other areas of the clinic with general administrative duties
The clinic is based in Cheshunt on the Hertfordshire/Essex border, just a quick 20-minute train journey from London Liverpool Street station. We offer free car parking for staff and are within easy access to the M25, M1 and M11.
Apply in confidence for the role with your CV and cover letter to Sharon Julians, Operations Director at Sharon.julians@hertsandessexfertility.com
